970-420-7590 [email protected]

Dog Walking – FAQ

How far in advance do I need to book dog walks?

If you know the days you will need walks, please let us know in advance. But we understand that things come up and you may need a walk last minute, we can cover that too.

It is best if you can give us at least 24 hours notice so we can get you on the next day’s schedule. 

We can usually accommodate same day requests, but during our busiest times (holidays & weekends) we may run short on availability.

If you think you might need a dog walk, but you are not sure – go ahead and give us a heads up and we will add a tentative visit to our schedule so you are sure to be covered. 

 

What is your cancelation policy for dog walks?

Our dog walking cancelation policy is very flexible. If you need to cancel a visit, we will just add it as a credit for any future visits that you book.

This gives you flexibility in scheduling and you are not out your cash if your schedule changes. 

What time can you come for a dog walk?

Our walkers come during designated time blocks. We cannot guarantee a specific time, but we can shoot for a preferred time.

Dog Walking Time-Blocks

  • Late Morning: 9:30am – 11:00am
  • Mid-Day: 11:00am – 2:00pm
  • Early Afternoon: 1:00pm – 3:00pm
  • Late Afternoon: 2:00pm – 5:00pm

Please ask about our pet sitting if you need visits outside of these times.

You can read you can read more about Time-blocks here.

Can you walk dogs have health problems or medical concerns?

Of course, we are happy to help. We hire great people that are great with all types of pets. We are very careful not to push dogs that have health concerns. We are always on the lookout for changes in a pet’s health and we will let you know right away if we see anything concerning. 

Can you administer medications?

Yes, we can administer all medications. 

Do you walk in the rain or snow?

Yes. If it is very rainy and cold or very snowy, windy, and cold – we will shorten the walk and do indoor playtime instead. 

Can you walk dog reactive dogs?

Yes, we work with dog reactive dogs on a regular basis. We are trained in best practices for handling dogs of all types. We can even continue your clicker work if you are working on a training program. 

Can we do a mix of playtime and a walk?

Yes, we can customize visits to best suit your needs.

What do you do while out on a walk?

We can customize visits as you like. We view dog walks as a time for your dog to simply be a dog, de-stress, explore their neighborhood, get exercise, and get fresh air. The time is for your dog and our goal is to make sure your dogs are super happy!

Can you do an off leash walk?

We can not do any off-leash walks in Fort Collins because it is against city code. The Fort Collins dog parks and Loveland dog parks are available for off-leash time. Hewlett’s Gulch is nearby and a great place to hike your dogs off leash.

Can you take my dog on a car ride to a park?

Yes, we love going to nearby parks. The car ride is considered part of the walk for private dog walks.

Can you walk people reactive dogs?

No, unfortunately, we cannot. 

How much do dog walks cost?

Our dog walking prices are:

  • 15-minute visits: $17.50
  • 30-minute visits are $19.50
  • 45-minute visits are $24.50
What is your inclement weather policy?

On days that are very hot or very cold, we will shorten walks by on third. The remainder is spent doping indoor playtime. 

Do you have a leash and harness that you prefer or recommend?

We will walk with any leash and harness that is safe. If your dog is a puller, we recommend the Pet Safe Easy Walk harness.  

General – FAQ

Are you bonded and insured?

Yes, we have specialized insurance - specific to pet sitting & dog walking.

What happens at the Meet & Greet?

We take a look at everything we will be responsible for. Our sitters go through a checklist that includes items such as

  • Food & Water dish location,
  • Extra food location,
  • Meal prep instructions,
  • Medical concerns, Medication instructions
  • Favorite toys
  • Where to put scooped litter / poop bags
  • Plant watering instructions
  • Mailbox instructions
  • Setting up your lockbox
  • Going over your pets usual routine
  • Any other details concerning your visits

"Setting up The Door" For Dogs - We also set up the door in a way that simulates how your dog will react when we come to your house while you are away. It's really easy, we all go outside for a couple of minutes, then your sitter(s) will go inside to meet the dogs by themselves.  As long as your dog reacts well and lets us get near them / pet them / put a leash on, we know we are good to go for your visits.

 

How can I schedule visits?

Once you are set up in our system, you can request visits through our online system. For your first set of visits, you can contact us by phone or through e-mail.

Friends, Neighbors, Cleaners, etc. will be in my while I’m away. Should I let you know?

Please let us know if someone will be in the house during the visits. Running into an unexpected stranger makes our heart skip a beat!  

We do not mind if someone is in the home between scheduled visits.

When will I get updates from my sitter?

Your sitter will send a message from every visit. Your message will include a bit about what we did at the visit and pictures from the visit. We generally send 2-6 pictures per visit. 

We will give you a call if we have any questions.

Do you have a backup sitters?

Yes, we have a full team with part-time staff and backup sitters waiting in the wings. 

How are my keys handled?

We provide a heavy-duty lockbox at the meet & greet. Using a lockbox keeps you in control of your key. The lockbox is yours to keep.

We can also keep keys on file. All keys are coded, so only your sitter can match your key to your house. When keys are not in service, keys are kept in a key safe.

Do you offer phone or text customer support while I'm away?

Yes, call any time. We offer as much phone support as you like while your pet is in our care.

Do I Get to Keep My Lockbox?

Yes, the lockbox is included with your service. It is yours to keep.

What are your hours of operation?

We offer pet sitting visits starting at 7:00 am and as late as 9:00 pm.

Our office hours are from 9:00 am to 7:00 pm. 

While your pets are in our care, you have unlimited phone support.

Do you have a minimum fee?

We have a minimum fee of $100. If you only need a couple of visits for your first booking, we can keep your remaining balance as a credit in our system. That credit can be used for any future visits within one year. 

Will I be able to meet my sitter before we leave town?

Yes, we always set up a meet & greet so you can make sure everything is a good fit. We want you to feel comfortable with our service and we want you to know that your pets are in good hands.

 

How much experience do you have?

We hire lifelong pet people. So, lots! We are in our 4th year of business and have completed over 4500 visits. 

How do you screen your sitters?

We have a standard application process that we use to screen people out. We have a hiring manager that conducts phone interviews to screen out more applicants. Then we do an in-person interview, generally at the dog park.

We then do reference checks and finally a background check. Every new member is brought on for a 90-day probationary period where we can let the new hire go for any reason. We train our sitters on our written procedures and we complete 15-20 shadow visits together to make sure the sitter is doing everything according to the Paws At Home process. By this time, we usually have a pretty good idea if the sitter will be a good fit here.

What extra fees might I encounter?
  • Visits outside of Fort Collins are quoted individually for a travel fee.
  • Visits consistently take longer than scheduled time – An extra $7 for each extra 15 minutes needed.
  • We charge $35/hour to pick up pet supplies, pet food, etc. We will also charge for the cost of supplies.
  • Emergency medical care – In the rare case that this is needed, you are responsible for all medical charges and time spent at a rate of $35 per hour. You sitter will contact you as soon as possible if anything out of the ordinary happens.