970-420-7590 [email protected]

Vacation Pet Sitting – FAQ

We love answering questions about our service. If you do not find the answer to your question here, please give us a call. Thanks!

Can I mix and match visit lengths?

Yes, feel free to customize your schedule. Cats and dogs love a surprise longer visit.

How much does Pet Sitting cost?

Good question, and of course, it depends. The prices for our pet sitting visits is below. To get an exact quote for what your pet needs, please give us a call.

Our blog, How Much Does a Pet Sitter Cost covers in detail the cost and the value of various types of pet sitting services. 

Pet Sitting Visits:

15-minute visit: $19.50

30-minute visit: $24.50

45-minute visit: $29.50

If you are still deciding the length and number of visits per day to book, please refer to this article for dogs and refer to this article for cats.

What length of visits should I book?

Great question. And of course, it depends. We wrote two detailed blogs to help you decide:

For Dogs: What Length Pet Sitting Visits Should I Book For My Dog?

For Cats: What Length Pet Sitting Visits Should I Book For My Cat?

Can you administer medications?

Yes, we can administer all medications to both cats and dogs.

Can you give my cat insulin?

Yes, we certainly can. Please let us know the time-window we must hit for your cat’s shot.

Friends, Neighbors, Cleaners, etc. will be at my house while I’m away. Should I let you know?

Please let us know if someone will be in your home while during our scheduled visits. It makes our heart skip a beat if we meet a stranger in your home. 

We don’t mind if someone will be at your home outside of our scheduled visits. Although, it makes sitters nervous to find items are moved around in your house. We will contact you if we don’t know the cause.   

How far in advance should I book my pet sitter?

During our busy season for pet sitting, Spring, Summer, and Fall and the winter holidays, It is best to schedule visits 1-2 weeks in advance. For Christmas, it is best to schedule 3-5 weeks in advance. 

Aside from the Christmas holiday, we can usually get clients in with 4-5 days notice. It is sometimes possible to schedule with 1-2 days notice, but not guaranteed. We can book pet sitting visits up to 1 year out. 

If you are a weekly dog walking client, we are much more flexible. See our Dog Walker FAQ page for more information.

What times during the day can my pet sitter come?

Your sitter will complete your visits during your scheduled time-block.

We have pet-sitting time-blocks throughout the day:

  • Morning: 7:00am – 9:30am
  • Late Morning: 9:30am – 11:00am
  • Mid-Day: 11:00am – 2:00pm
  • Early Afternoon: 1:00 – 3:00 pm
  • Late Afternoon: 2:00pm – 5:00pm
  • Evening: 4:00pm – 6:30pm
  • Bedtime: 6:30pm – 9:00pm
  • Flex Time: 8:00am – 8:00pm (For Cats)

This article about time-blocks has more information.

Do you offer service pet sitting over the holidays?

Yes, we offer service on all holidays. Please note, major holidays such as the 4th of July, Thanksgiving, and Christmas book quickly. It is best to schedule your holiday visits 3-5 weeks in advance.

Can you bring in packages, mail, and the newspaper?

Yes, we bring in all packages, mail, and papers. If you have a food delivery, let us know and we will put it in your refrigerator.

Do you do garden or indoor plant watering?

Yes, we provide both house plant and garden watering. If your garden is large, please book an appropriate length visit on the days we will be watering, so you sitter has adequate time to do a good job. 

What if my trip runs long or my flight is delayed?

We always keep a few open slots in our schedule in the situation that your trip runs long or you would just like to add an extra day to your vacation. Please keep in contact with us and we will make sure your pets are covered. 

Can you take out the gargabe bins on trash day?

Of course, we put a garbage day reminder slip in your welcome packet. Please leave it out during your visits to help your sitter remember the trash day.

Can you pet sit for dog reactive dogs?

Yes, we care for dog-reactive dogs all the time. We are happy to help.

My dog is a destructive chewer, should I do any extra pet proofing?

Most pets do not require pet proofing, but If your dog is a destructive chewer, here are some tips:

  • Book one or two mid-day visits
  • Close doors to rooms your pets do not need access to, especially bathroom doors.
  • Leave all medications in their normal location or put them somewhere that your dog cannot access.
  • Section off a hard floored room or area of your house as a doggy playroom.
  • Start feeding meals in Kong toys as shown in this video
    • We will do the same during our visits
  • Do not give your dog rope toys
  • Consider working with our Animal Behavior Consultant to start working on good chewing habits.

For more information about destructive chewing see Ian Dunbar’s article and this video.

Can you care for people aggressive dogs?

No, unfortunately, we can not. 

Should I dog proof my home?

We recommend cleaning your home before you leave. Cleaning kitchen sinks, taking out the trash, and picking up the floors. 

We also recommend putting all medications, food, and toys in their normal location. If you keep pet items in a pantry, drawer, or closet, you can label the location with a post-it note if you like. 

General – FAQ

Are you bonded and insured?

Yes, we have specialized insurance - specific to pet sitting & dog walking.

What happens at the Meet & Greet?

We take a look at everything we will be responsible for. Our sitters go through a checklist that includes items such as

  • Food & Water dish location,
  • Extra food location,
  • Meal prep instructions,
  • Medical concerns, Medication instructions
  • Favorite toys
  • Where to put scooped litter / poop bags
  • Plant watering instructions
  • Mailbox instructions
  • Setting up your lockbox
  • Going over your pets usual routine
  • Any other details concerning your visits

"Setting up The Door" For Dogs - We also set up the door in a way that simulates how your dog will react when we come to your house while you are away. It's really easy, we all go outside for a couple of minutes, then your sitter(s) will go inside to meet the dogs by themselves.  As long as your dog reacts well and lets us get near them / pet them / put a leash on, we know we are good to go for your visits.

 

How can I schedule visits?

Once you are set up in our system, you can request visits through our online system. For your first set of visits, you can contact us by phone or through e-mail.

Friends, Neighbors, Cleaners, etc. will be in my while I’m away. Should I let you know?

Please let us know if someone will be in the house during the visits. Running into an unexpected stranger makes our heart skip a beat!  

We do not mind if someone is in the home between scheduled visits.

When will I get updates from my sitter?

Your sitter will send a message from every visit. Your message will include a bit about what we did at the visit and pictures from the visit. We generally send 2-6 pictures per visit. 

We will give you a call if we have any questions.

Do you have a backup sitters?

Yes, we have a full team with part-time staff and backup sitters waiting in the wings. 

How are my keys handled?

We provide a heavy-duty lockbox at the meet & greet. Using a lockbox keeps you in control of your key. The lockbox is yours to keep.

We can also keep keys on file. All keys are coded, so only your sitter can match your key to your house. When keys are not in service, keys are kept in a key safe.

Do you offer phone or text customer support while I'm away?

Yes, call any time. We offer as much phone support as you like while your pet is in our care.

Do I Get to Keep My Lockbox?

Yes, the lockbox is included with your service. It is yours to keep.

What are your hours of operation?

We offer pet sitting visits starting at 7:00 am and as late as 9:00 pm.

Our office hours are from 9:00 am to 7:00 pm. 

While your pets are in our care, you have unlimited phone support.

Do you have a minimum fee?

We have a minimum fee of $100. If you only need a couple of visits for your first booking, we can keep your remaining balance as a credit in our system. That credit can be used for any future visits within one year. 

Will I be able to meet my sitter before we leave town?

Yes, we always set up a meet & greet so you can make sure everything is a good fit. We want you to feel comfortable with our service and we want you to know that your pets are in good hands.

 

How much experience do you have?

We hire lifelong pet people. So, lots! We are in our 4th year of business and have completed over 4500 visits. 

How do you screen your sitters?

We have a standard application process that we use to screen people out. We have a hiring manager that conducts phone interviews to screen out more applicants. Then we do an in-person interview, generally at the dog park.

We then do reference checks and finally a background check. Every new member is brought on for a 90-day probationary period where we can let the new hire go for any reason. We train our sitters on our written procedures and we complete 15-20 shadow visits together to make sure the sitter is doing everything according to the Paws At Home process. By this time, we usually have a pretty good idea if the sitter will be a good fit here.

What extra fees might I encounter?
  • Visits outside of Fort Collins are quoted individually for a travel fee.
  • Visits consistently take longer than scheduled time – An extra $7 for each extra 15 minutes needed.
  • We charge $35/hour to pick up pet supplies, pet food, etc. We will also charge for the cost of supplies.
  • Emergency medical care – In the rare case that this is needed, you are responsible for all medical charges and time spent at a rate of $35 per hour. You sitter will contact you as soon as possible if anything out of the ordinary happens.